NexvoMart - Privacy Policy
Privacy Policy
This Privacy Policy explains how NexvoMart (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from www.nexvomart.com (the “Website”).
By using this Website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, mobile number, billing and shipping address, and other contact details you provide while creating an account or placing an order.
- Payment Information: Limited payment details such as transaction IDs, payment mode, and status. Full card or UPI credentials are processed securely by our payment gateway partners and are not stored by NexvoMart.
- Order Information: Products purchased, quantity, price, discount, and order history.
- Technical Information: IP address, browser type, device information, operating system, pages visited, time and date of access, and referring URLs.
- Cookies & Tracking Data: Data collected through cookies, web beacons, and similar technologies to enhance your browsing experience.
2. How We Use Your Information
We use your information for the following purposes:
- To create and manage your NexvoMart account;
- To process and deliver your orders and provide order updates;
- To respond to your queries, requests, or customer support issues;
- To send transactional SMS/emails related to orders, refunds, and account activity;
- To improve our products, services, user experience, and Website performance;
- To send marketing offers, promotions, newsletters, and product recommendations (only if you opt in; you may unsubscribe at any time);
- To detect, prevent, and address fraud, misuse, or security issues;
- To comply with legal obligations and enforce our Terms & Conditions.
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login details;
- Keep items in your shopping cart;
- Analyze how users navigate and interact with the Website;
- Show relevant offers and advertisements.
You can manage or disable cookies in your browser settings. However, disabling cookies may impact certain features and functionality of the Website.
4. Sharing of Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Courier partners, payment gateways, IT and marketing service providers who assist in operating the Website and fulfilling your orders.
- Business Partners & Sellers: Where necessary to process your orders or provide specific services.
- Law Enforcement or Government Authorities: When required by law, regulation, court order, or to protect our legal rights.
- Other Parties with Your Consent: When you explicitly agree to such sharing.
5. Data Security
We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide services and complete your transactions;
- Comply with legal, accounting, and regulatory requirements;
- Resolve disputes and enforce our agreements.
When data is no longer required, we will delete or anonymize it in a secure manner.
7. Your Rights & Choices
Subject to applicable laws, you may have the right to:
- Access the personal information we hold about you;
- Request correction or updating of inaccurate or incomplete data;
- Request deletion of your personal data, subject to legal and contractual restrictions;
- Opt out of marketing communications at any time;
- Disable cookies through your browser settings.
To exercise these rights, you can contact us using the details provided in the Contact Us section below.
8. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Children’s Privacy
NexvoMart does not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take steps to delete it. Parents or guardians who believe that their child has provided personal information may contact us for its removal.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Updated versions will be posted on this page with the revised “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your data.
11. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, you can contact us at:
Mobile: +91 91351 15313
Website: www.nexvomart.com
City: Patna, Bihar, India
