Cancellation & Refund Policy
At NexvoMart, we value your trust and strive to ensure a smooth and transparent shopping experience. This Cancellation & Refund Policy explains how order cancellations, returns, and refunds are handled on our platform.
1. Order Cancellation by Customer
You may request to cancel your order under the following conditions:
- Before Dispatch: Orders can be cancelled any time before they are packed and shipped.
- After Dispatch: Once an order is shipped, cancellation is no longer possible. You may, however, request a return as per our return policy (if applicable).
To cancel an order, please contact our customer support with your Order ID as soon as possible. If the order is eligible for cancellation, we will process it and initiate a refund (if prepaid).
2. Cancellation by NexvoMart
NexvoMart reserves the right to cancel any order at its sole discretion in cases including but not limited to:
- Product out of stock or discontinued;
- Incorrect pricing or listing error;
- Incomplete or invalid address/contact details;
- Suspected fraudulent or high-risk transactions;
- Bulk orders or misuse of offers/coupons.
In such cases, any amount paid by you will be refunded to your original payment method within the standard refund timelines.
3. Return & Refund Eligibility
Refunds are processed only for orders/products that qualify for return or cancellation as per our policy. A refund may be initiated in the following situations:
- Order cancelled successfully before dispatch;
- Wrong product received (different from the one ordered);
- Damaged, leaked, or defective product received;
- Product with tampered or opened parcel at the time of delivery (must be reported immediately);
- Product expired at the time of delivery.
In all such cases, you must raise a complaint within 24 hours of delivery, along with photos/video of the product and package as evidence.
4. Non-Refundable / Non-Returnable Products
The following categories are generally non-refundable and non-returnable:
- Opened or used products;
- Ayurvedic & herbal consumable products where seal is broken;
- Personal care, hygiene, and intimate products (for safety reasons);
- Products marked as “Non-Returnable” or “No Refund” on the product page;
- Products without original packaging, invoice, or accessories.
Replacement or refund in these cases may be allowed only if the product is damaged, defective, or wrong item was delivered, and is reported within the specified time.
5. Refund Mode & Timeline
Once your cancellation/return request is approved and the product (if applicable) is received and inspected, your refund will be processed.
- Refund Mode: Refund will be made to the original mode of payment (UPI, card, net banking, wallet, etc.).
- Processing Time: 7–10 working days from the date of approval/inspection.
- Bank Delays: Actual credit to your account may depend on your bank/payment provider.
For Cash on Delivery (COD) orders, refunds may be provided via bank transfer, UPI, or wallet credit, as communicated by our support team.
6. Conditions for Refund Approval
NexvoMart reserves the right to approve or reject refund requests based on verification. A refund may be rejected if:
- The product is used, altered, or not in its original condition;
- Original packaging, invoice, or accessories are missing;
- Return request is raised after the allowed time frame;
- Evidence (photos/video) is insufficient or not provided as requested;
- We detect misuse of the return/refund policy.
7. Partial Refunds
In certain situations, only a partial refund may be granted, such as:
- Some items from the order are returned while others are kept;
- The product is returned in a slightly used condition (subject to approval);
- Packaging or accessories are missing and affect resale condition.
8. Shipping Charges on Refund
- If the entire order is cancelled before dispatch, any shipping charges collected will be refunded.
- If you return a product due to damage, defect, or wrong item delivered, return shipping charges (if any) will be borne by NexvoMart as per our logistics process.
- If a return is raised for personal reasons (where allowed), shipping charges may be deducted from the refund.
9. How to Raise a Cancellation or Refund Request
You can raise a request using any of the following methods:
- Contact our customer support via call or WhatsApp;
- Send an email with your Order ID and issue details (if email support is provided);
- Use the “Contact Us” form on the website (if available).
Please keep your Order ID, registered mobile number, and clear photos/video of the issue handy for faster resolution.
10. Policy Changes
NexvoMart may update or modify this Cancellation & Refund Policy at any time without prior notice. Updated policies will be posted on this page with the latest “Last Updated” date.
11. Contact Details
For any queries related to cancellation or refunds, you can contact:
Mobile: +91 91351 15313
Website: www.nexvomart.com
City: Patna, Bihar, India
